My third party sales consultant was upfront and honest with me every step of the way. Cbeyond even went out of their comfort zone to offer us contract addendums to offset or negate any early termination issues. The price was outstanding for what we needed and fit right in with our small business model. Considering most of the negative reviews I have seen pertain to customers unable to get out of contract or having to pay ungodly fees, I believe most of these people simply didn’t look into the terms or alternate options to early termination.

Now, after having said all that, I spent a great deal of time putting together this proposal for my supervisor. My third party consultant also spent a great deal of time with Cbeyond to get us down to the great offer and working in the contract addendums. Everything looked great at this point. The supervisor was on board, and even went as far to sign most of the contract. By the time the last page of the contract addendum was forwarded for us to sign, my supervisor had been looking at online reviews… all that time spent went to absolutely nothing simply because of online posts such as this “Cbeyond Scam”.

Scott – I appreciate your opinion and honest recap of your experience. It’s unfortunate that you had such a bad experience that you were able to get “Cbeyond Scam” on the Google drop down menu. Maybe reviews such as yours saved us some headache… but it is also unfortunate that Cbeyond did not even get the chance to prove their services to us. I agree with above post in that Cbeyond may have some weakness in management and a great disconnect between sales reps and actual service. Cbeyond may have matured since some of these posts, but as David said, their bad press online needs to be addressed if they wish to continue selling themselves as a sufficient carrier.

It would be nice to see more satisfied customers post their experiences to give doubters an offset to Cbeyond’s bad rep online. I’m not saying we will never switch to Cbeyond, but they need help in providing a satisfied customer base to encourage possible future customers.

Thanks all for your input.

When any business transactions go smooth (as we all hope they do), then life is good and everyone is content. Certainly a large part of Cbeyond business does go smooth, given their size. However, I find that when a problem(s) does occur, it reveals the weaknesses of the process, (the weaknesses of management). From what I’ve read, there are a lot of weaknesses that I’m not willing to risk subjecting my company to for little, if any savings. I’m not confident that a director, relegated to damage control, is a positive sign. There is, however, considerable bad press online in need of repair.

Needless to say, I will not be signing up with cbeyond anytime soon.