I have discovered with Comcast, cBeyond and 6-flags that they monitor chatter on the Internet and these firms have small little unknown departments to take care of those who SHOUT on the Internet about these poorly run businesses.

Well, you see, I’m an Internet Marketer with a Chicago based SEO agency, National Same Day Delivery business and Local Marketing Education portal.  This blog post will rank on the front page of Google in no time if I wanted to.  I just want Comcast to listen to this absolutely stupid situation and give me a freaken break.  I mean, this is so stupid that I hope some media outlets pick up on this and run this story, you dumbass company.

Alright, so I was paying something like $130 a month for Internet and TV.  I dropped the Internet, because I just purchased my new Droid phone and a Verizon wireless hub.  I thought I might be able to drop Comcast.

Make a long story short, my Internet was disconnected for 60 days before I had enough of Verizon service and wanted the Comcast service, which is great.  Their people suck, at least management.  With this silly story, even dude on the phone thought this was bizzare.

I called to get my modem operational again, I never returned it.  The day I reactivated my Internet, it worked great and I was happy…until a week later I was getting collection phone calls for $500 worth of unreturned equipment.

I let it go.  A few days later, another, and another.  This was not going away and this stupid ass company was going to pursue this.  So I hit a button or two and got some dude on the phone.

After explaining my ordeal, he told he I needed to bring my modem to the nearest Comcast store so they could verify the special code on the back.

Excuse me?  I need to drive 20 miles to show someone I’m actually using your modem?

When asked for this gentlemen to read me the serial number, it surely matched the modem I had in my hands.  His system could see the modem, my account was fully paid and my Internet works fine, I’m using it to write this while my ill son is watching their HD On Demand service.

I asked this dude, really, this seems very bizarre.  I suggested I’d fire up UStream on my droid phone, point him to my uStream LIVE streaming page and he could see for him self the serial number.  Or I’ll take a picture and geo stamp it and email it.  Why do I have to fire up my 8 cylinder conversion van and blow more crap in the atmosphere, spend my time, haul my son for 120 minutes so I can show someone a freaken sticker of a serial number?

Well, he agreed and went to lengths to tell me everything is fine, I don’t have to go in.  I don’t what he did in the background, but it worked, or so I thought until today.

so about a month later now, I get a phone call today and they left a message.  That’s great, the caller was very rude and fortunately I have the message transcribed via Google Voice and will be posting that very rude message very soon.

So, comcast, you want to sue me for a $500 modem that I’m also paying you to rent?  Or you want to make me come drive in to your store?  Will you pay my time, my consulting fees are $250 per hour….wait, $500 for you.  I know those cheesy little motorola modems are cheap, you stealing bastards.

What the heck is going to happen to your firm when companies like Google who believe in tranparency, who are going to help me expose this silly story, launch video?

I know one thing.  I’ll stay with customer service.  I know you have some poor managers who make silly decisions and provide little power to the people who deal with your customers, the most important people in your company, right?  Seems backwards, seems old skool and I’m stoked for the future of business.

The Internet is making businesses better businesses.  It’s making people better people.  Now I wonder if Comcast is going to act on this, cause I sure as heck am not bringing that modem back, unless I cancel my service and move to a dish.