Alright, maybe not Local. Comcast provides local services, yet is a National Brand. I just wanted to take a quick moment to throw up a quick post, where I was impressed with this massive whale that I grew to hate.

August 3rd.  See, I had their service installed on August 3rd. The HD DVR box set they game begun freezing and the DVR function don’t work.

August 7th.
I made a call, then sent me a new box.

August 11th (approx).
I get a new box delivered to my office. I plug it in, it doesn’t go past channel 28!

August 14th.
Called and complained. They said the only option was to send someone out, taking more of my time and they offered me a $25 credit.

August 14th-25th.
I got busy and dealt with having to unplug my DVR every two hours to reset it. It must be running on Windows, it freezes, REBOOT!

August 25th.
3:14 pm – Tweeted “so frustrated w/ @comcast – 2 dead DVR boxes – no follow up calls – still sporadic” at 3:14 pm local time.
4:06 pm – @scottgallagher5 (from @comcaststeve) @scottgallagher5 send us an eamil w/acct info and issue. we’ll take care of it. we_can_help@cable.comcast.com.

August 28th 4:41pm
Sent lenghtly email to them. I explained how they’ve sucked about fixing my problem and that they need to compensate me for my time if I have to go home again on their dime.

August 29th – 8:38 am
The called me and emailed me telling me they called me and I wasn’t around.

August 30th.
The called me again and emailed me telling the called me and I wasn’t around.

September 1st.
Email sent saying that they’ve worked hard at trying to get in touch with me. I suck at getting in touch with, so if I don’t respond by the 8th, the matter is closed, but until then, we’re going to hound you try and solve this problem. This email came from a real person, with a real extension and is local in corporate office.

September 2nd.
I read the above email. I called him directly. No ‘push 1 for this, 2 for that….He gave me options, was AMAZINGLY nice, provided tremendous empathy to my problem (like it was a big deal with NO tv eh?). He said I can even have someone come to you Mr. Gallagher after hours (they never offer this in customer service department). I was impressed. I was even more impressed that he is sending someone over in the next 48 hours, 24 hours if I wanted. I have to wait 10 DAYS from my order time to the service being turned on!

Not only that, I asked him for a credit for my entire month. Being fair guy I am, I said I only want a credit for the entire month of my TV service, not Internet. The Internet has worked fine for the whole month so I’ll pay for that.

He gave me a credit for my entire month for everything! I still have my original $25 credit on there, so at this point, I have a month of service for free then they owe me $25!!

I have to say, kudos to Comcast. They displayed stellar customer service.