May 27, 2009

Google Indexing and listing wrong sites

This is one of those posts that here for education, and prompt Google to index both my site and another site quickly, since this blog has authority.

First, let me explain the situation.  I’m involved with a company named Naparex.  I googled that name on May 15 and discovered it listed a website, www.dy-law.com, but included my meta tags, descriptions and title.  Once clicked, my site came up!

After some time I realised this wasn’t affecting my business, only affecting my rankings and perhaps conversion, but the company is not operation at the moment so it wasn’t a big deal.  The whois for that domain listed an attorney’s office in Atlanta.

So, I called the attorney’s office and explained our situation.  I was told I would get a phone call back.  Never did.  I called the hosting company, GoDaddy, and they said there was nothing illegal happening and there was nothing they could do.  I’ll never forget it, I was on the phone pacing outsite the Red Rock Resort in Vegas, in 100 degree heat with my long sleeved business attire on, with a slight hang over.  I was upset.

On May 25th I called the attorney’s office again.  They confirmed it was updated 4 days prior.  Sure enough, it wasn’t.  Apparently her secretary never gave her the message.  Apparently her IT guy didn’t know what he was doing.

A long email and still no call back to me.  WTF?  I’m getting traffic to MY site looking for her business, over 100 unique hits!  What if these were potential clients?  This mistake and lack of incompetence on the part of her employees could have cost in the $10′000’s for both our businesses!  I’d fire them.

So, an empathetic phone call to GoDaddy today got some action.  Go figure, I gave them my other business account number, by which I’m a VIP customer with my own account exec, later providing the right account number.  Sure enough, once I was in my other personal account which is not VIP, they looked into it much, much further.  Apparently I had two supervisors looking into this, and after 15 minutes I was given the confirmation that www.dy-law.com would no longer point to www.naparex.com.

So, add some fresh new content, add some fresh links and we’ll wait and see how long it takes Google to update this mess!

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